Leadership Trends & Insights

Shep Hyken: The Best Modern Leaders Connect With Their Employees

Episode Notes

How connected are you with your employees?

Today I am joined by Shep Hyken Customer Experience Expert and a Customer Service Award Winning Speaker. Shep is also a hall of fame speaker (National Speakers Association) and a New York Times and Wall Street Journal best-selling author.

In this episode, Nina and Shep Hyken discuss:

• Connection and alignment
• Embodying your core values
• Trusting your people
• Customer wow experience examples

Key Takeaways:

• Love, empathy and understanding is essential to modern leadership. Leaders have the responsibility to be connected to their team. Only when you do that will you be able to get everybody in alignment to your organization’s values and purpose. 
• The best leaders embody their core values - they walk their talk and they don’t put themselves above others, but instead lead the way forward to their organization’s purpose. 
• Leaders often think that there’s nobody in the office that’s better than them at what they do - and to some degree, you need to have some confidence in yourself to be a leader. However, in order to lead your people well, you need to be able to trust them and that takes humility and faith. 
• One of the best customer experience tips that leaders could learn is to recognize that bigger opportunities can be discovered when leaders inspire their team to provide exemplary service, build better relationships with their customers and take the perspective of "the customer is always right”. Do this if you want to have a customer for a lifetime. 

"I think the best leaders, it's not that they don't think that they're better than anyone else. They know they can't do it with anyone else… without the right people surrounding them." —  Shep Hyken

Shep Hyken is a Customer Experience Expert and a Customer Service Award Winning Speaker. Shep is also a hall of fame speaker (National Speakers Association) and a New York Times and Wall Street Journal best-selling author.

Connect with Shep Hyken:

Twitter:  http://twitter.com/Hyken

Facebook:  https://www.facebook.com/ShepHykenSpeaker

Website:  https://hyken.com/

YouTube: http://www.youtube.com/user/shephyken

LinkedIn: http://www.linkedin.com/in/shephyken

Blog: https://hyken.com/blog/

Phone: (314) 692-2200 

Leadership Trends & Insights - Our Vision Is To Create Collaborative Conversations To Connect Our Company Cultures And Our World Community.

If you’re a leader in an organization looking for business and/or personal transformation schedule a success call with Nina today by visiting https://www.metaspireconsulting.com/successcall

Many leaders want to expand time and money, turn one-time buyers to long-term relationships and retain their best talent. But what gets in their way? Other people, forces of nature, acts of god all kinds of stuff – right? But the truth is we are typically our own worst enemies.

That’s why based on working with thousands of leaders across the globe, we created this unique Modern Leadership Assessment™. By the time you are complete, you will know your default leadership persona AND have a greater understanding of how to be more integrated in your leadership.

To find out your Modern Leadership Persona today visit >> https://modernleadershipassessment.com

Sponsored by Metaspire Consulting (https://metaspireconsulting.com): We expand time and money, turn one-time buyers into long-term relationships, and retain your best talent.

 

Connect with Nina:

Website: https://metaspireconsulting.com

Facebook: https://www.facebook.com/Metaspire

Instagram: https://www.linkedin.com/in/ninasegura

LinkedIn: https://www.linkedin.com/company/metaspire-consulting/

YouTube: https://www.youtube.com/user/MetaspireLLC

Audio production by Turnkey Podcast Productions. You're the expert. Your podcast will prove it.  

Turnkey Podcast Productions: Doug Sandler

Superstar Activator: Michelle Villalobas